New Billing Module FAQ
Welcome to our Billing Module Migration FAQ! As we transition to a new, more advanced billing system, we understand you might have questions about what changes to expect and how they will affect you. This FAQ is designed to provide you with all the necessary information about the migration process, from why we are making this change to where you can find your credit notes and how to handle potential issues.
Q.: Why are you migrating to a new billing module?
A.: We are migrating to the new billing module to elevate the transparency and efficiency of our billing processes. With the ability to review detailed payment statuses at any moment and by providing network data multiple times per day, we are ensuring seamless alignment of billing data, minimising discrepancies, and ultimately saving valuable time. This upgrade reflects our commitment to providing an optimal and advanced billing solution that aligns with our dedication to meeting the expectations of our partners.
Q.: Where can I find my credit notes?
A.: During the migration process, we will send your credit notes via email and we will make them available in your Publisher Dashboard during the course of the migration.
Q.: Why do I receive two credit notes?
A.: We are migrating to the new billing module on a per-network basis. During the migration process, you will receive one credit note for the migrated networks and one credit note for the networks that were not yet migrated. Once the migration is completed, the two credit notes will no longer be necessary and you will receive a consolidated credit note encompassing the full amount.
Q.: How long will the migration process take?
A.: The migration process will be concluded by the end of Q1 2024.
Q.: Why am I still receiving only one invoice?
A.: We are migrating to the new billing module on a per-network basis. If you receive only one credit note, your networks have not yet been migrated. In case of further questions, please reach out to your account manager or contact our finance department via info@yieldkit.com.
Q.: From whom will the invoices be sent?
A.: Our finance department (info@yieldkit.com) will send out your invoice to you.
Q.: Who do I contact if I have a question about my invoice?
A.: Please reach out to your account manager or contact our finance department via info@yieldkit.com.
Q.: What are the benefits of the new billing module?
A.: Our new billing module is designed to significantly enhance the transparency of your billing experience. We’ve implemented improvements that not only meet but exceed industry standards. This means more transparency, accuracy, and efficiency. The new module will allow you to review the detailed status of your payments at any given moment. Our billing module will provide network data multiple times per day, thus ensuring that your billing data are aligned seamlessly, reducing discrepancies and saving you valuable time.
Q.: Where else can I find my credit notes?
A: Your credit notes will be sent to you via email and will also be available on the Yieldkit UI.
